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2017-05-19 13:43:53
Job description
Key Skills:
Salesforce.com Administrator Loc : Chesterbrook, PA
2017-05-19 13:43:53
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Job description
- â?? Sales Force Technology, the Salesforce.com Administrator will assist in the customization, data quality and training projects for a large and complex Salesforce.com implementation which supports the Drug Company Sales and Marketing organization.
- The Drug Company will be using Salesforce.comâ??s sales force automation functionality to track Leads, Accounts, Contacts, Activities and Opportunities.
- Along with system administration, configuration, data quality and reporting, this position will be responsible for supporting the day to day needs of the Sales and Marketing organization and helping the Drug Company implement new business practices utilizing Salesforce.com.
- Provide expertise within Salesforce.com to include, but not limited to the following:
- Application AdministrationProvide day-to-day end user support of the CRM application to all levels of the organizationCreate and manage user accounts and groups including security configurationAdd, delete and modify users as employees are hired, transferred or leave the organizationCreate and manage custom objects, fields .
- formulasDevelop and maintain validation rules and custom workflowsComplete bulk imports and exports of dataBatch reassignment of accounts and opportunities based on organizational changesRegularly perform database de-duping and
- cleanup proceduresManage ongoing support requests and administrative needs of usersCreate and refine reports, dashboards, .
- processes to continuously monitor data quality and integrityAssist users and stakeholders with analytics and report design and managementManage and implement best practices for creating .
- refreshing sandboxes and migration of data/metadataParticipate in the integration process of the CRM system with other enterprise systemsProcess Discovery
- EnhancementsSuccessfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and supportDetermine, document and communicate user and system requirements, processes .
- standard proceduresWork with leadership to leverage the application to support additional business processes or functionsIntegration and CollaborationCollaborate with other business units that share the salesforce.com
- instancePartner with other divisions within company to ensure successful collaboration and sharing of data, contacts, leads, procedures, processes, knowledge .
- moreDeveloping and helping to enforce master data management and governanceTraining & User AdoptionDevelop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessionsConduct trainingManage and
- communicate a schedule for future releases/enhancementsMonitor user adoption rates and respond as needed (additional training sessions,
- communication, modifications, or other resources) to improve adoptionOrganizationCommercial OperationsJobSales JobsScheduleFull-timePrimary LocationUnited States-Pennsylvania-ChesterbrookEqual Opportunity Employer/Minority/Female/Disability/Veteran
- Requires broad training in fields such as business administration, accountancy, sales, marketing,
- computer sciences or similar vocations generally obtained through completion of a four year bachelorâ??s degree or equivalent work experience.
- Normally requires four (4) to six (6) years directly related and progressively responsible experience.
- Bachelorâ??s degree required.
- Normally requires four (4) to six (6) years directly related and progressively responsible experience.
- At least two years experience serving as a Salesforce.com administrator is required.Proficient in data management.
- Experience with Data Loader and other data scrubbing and reporting tools strongly preferred.
- Experience with the Salesforce API is preferred.2+ year experience with Apex and Visualforce development is preferred.Solid understanding of accounts, leads, opportunities and contacts.
- Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact.Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing.Strong team player with a customer service-oriented attitude.
- Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities.
- Ability to communicate effectively, both orally and in writing.Excellent interpersonal skills.Working knowledge of computers necessary to operate effectively with company systems and programs.Salesforce.com Administrator and Developer certifications are preferred
Key Skills:
