RESPONSIBILITIES:

• Create and Manage Changes to the System -
  
• Proactively seek out and identify needed system changes and gather feedback from users.
  
• Manage system changes without interruption to the user.
  
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  
• Modify the system to increase benefits and usability.
  
• Lead and manage all projects and processes that impact / relate to Salesforce.com.
  
• Manage new releases of SFDC and efficiently roll out new features.
  
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
  
• Handle on-going customization/ alteration of Salesforce.com.
  
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
  
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  
• Provide support functions as needed. and sales and financial data to company executives.
  

Maintain System, Security and Integrity -

• Map salesforce.com hierarchy and territories in response to personnel changes.
  
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  
• Grant/ remove and maintain user licenses.
  
• Maintain security including sharing rules and security levels.
  
• Design, Create and maintain user roles, profiles and hierarchies.
  
• Monitor application storage usage and archive data as needed.
  
• User Assistance, Training, Adoption and Satisfaction -
  
• Create and administer training to existing or new users/groups.
  
• Provide one to one training to end users on an on?going basis.
  
• Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
  
• Communicate regularly with user base regarding new features, enhancements and changes to the system.
  
• Monitor usage and mentor users/groups needing assistance.
  
• Continually seek ways to further enhance the end user experience.
  

Process Creation, Documentation and Maintenance -

• Document company processes and workflows.
  
• Develop process documentation and field maps.
  
• Create new processes and associated reporting.
  

Data Quality, Migration and Maintenance -

• Assist with migration from older systems/processes into Salesforce.com.
  
• Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
  
• Monitor and manage exception logs for back end system integration with SFDC.
  
• Manage duplicate records.
  
• Monitor and improve data quality.
  
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
• Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
  

Report and Dashboard Creation and Maintenance -

• Create and maintain dashboards and reports including folder maintenance.
  
• Develop complex, macro driven reports to summarize system information for Senior Management.
  

REQUIRED QUALIFICATIONS:

• Solid understanding of the best practices using Salesforece.com. with deep salesforce.com skills and ideally, understanding the general concepts of Customer Relationship Management (CRM).
  
• Must be proactive, organized and logical.
  
• 3 to 5 years of Salesforce experience
  
• In-depth knowledge of the standard capabilities of SFDC, specifically Service Cloud and UAT and have successfully expanded on those capabilities through the use of custom code and/or integration with external systems