Role: Salesforce.com Business Analyst Location: Sussex, WI Responsibilities Understands all aspects of Salesforce configuration and technical/functional capabilities Partner with functional experts from across the business to build requirements/user stories Clearly communicate release and functionality status, issues, risks, plans, etc. Awareness of and ability to deliver compliance requirements Accept requirements from multiple stakeholders and prioritize product backlogs and analyze them for impacts to the systems Act as a liaison between product owners and business groups by communicating product and business vision, translating product needs into technology solutions Work with the teams to determine priority and to schedule them into different releases Contribute to the teams backlog by partnering with the functional teams Champion continuous process improvement across the product development lifecycle Drive system adoption through end user support and training Identify Salesforce.com usage challenges and determine optimal user experience to address challenges Drive team performance analytics, reporting/visibility and process improvement activities Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required Maintain system reports and dashboards to track trends in usage, adoption, and other key metrics Qualifications The ideal candidate will have a Bachelors degree in Business or related field. At least one (1) year of experience with Salesforce.com Sales Cloud Platform and its capabilities is required. Because Salesforce is a hosted application, deep programming skills are not required. However, this person must possess general knowledge of Web applications and Internet architecture as well as deep skills in Excel and Access. Knowledge of CRM systems and process are required. Candidate must possess strong communication and analytical skills and the ability to work independently and as a team player. Prior experience acting as a liaison between various internal business units and sales is preferred. Candidates with commercial printing knowledge is a plus.
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