RESPONSIBILITIES: To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Administer the Salesforce.com CRM application. Responsible for developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports and any other customization. Administer other applications built on the force.com platform (i.e. app exchange) Maintain platform user roles, security, profiles, etc. Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications Document changes to the design and implementation of Salesforce.com Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements Manage ongoing support requests and administrative needs Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related applications Monitor user adoption rates and respond as needed (e.g., additional training sessions, communication, system modifications, etc.) Work with the key business frequently to ensure the process and matching applications are kept in sync Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation. Interface with staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades Interface with vendor partners and design optimal solutions for integration with Salesforce.com QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. 2-5 year experience as a Salesforce.com Administrator; SF Admin Certification (ADM201) required. Additional certifications are a plus (Advanced Admin, Developer) Familiarity with Salesforce.com Integration components for SFDC ( for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, and SFDC data loaders) Familiarity with JD Edwards financial management solutions Strong interpersonal skills Past experice with ServiceMax (SM) software products, SM Express or SM Enterprise Excellent analysis skills and the ability to identify issues/opportunities, recommend solutions and develop processes and methodologies Ability to map business requirements to functionality in appropriate technologies/platforms Excellent project management skills and ability to drive projects to completion Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Must show initiative, be hands-on, work well both independently on projects or as part of a team Proven ability to multitask and work through ambiguous requirements Ability to succeed in a fast-paced environment Flexibility to meet continuously changing priorities and challenges Ability to work independently with minimal supervision. Excellent oral and written communication skills. Ability to deal with difficult situations and maintain a positive attitude. Comfortable having accountability to multiple stakeholders Strong interpersonal skills
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