SUMMARY 

The Program Manager will be adept at working cross-functionally with stakeholders in Product Management, Cloud & Delivery, Engineering, Legal, Compliance, and other departments as required. The ability to lead projects of varying size and complexity, manage roadmaps and budgets, implement best practices, create and manage centralized dashboards, communicate issues/risks/progress, and “pivot when necessary” will be critical to success. 

Focus for this role will be InfoSec and Compliance frameworks, IT implementations, M&A integrations, Business Operations, or Workplace Services. Preferred candidates will bring demonstrated experience in one or more of these areas.  

RESPONSIBILITIES 

• Gather requirements during intake process, develop a budget and operating plan for the program, managing to long term strategic goals.  
• Develop and manage program roadmaps, project plans, issues, and risks. 
• Work closely with IT, InfoSec, Business Operations, Cloud Security Operations, Legal & Compliance, and other stakeholders and functional owners as needed to develop well-defined strategies and for project execution.  
• Provide oversight to ensure overall program and project goals are met for information security (InfoSec), IT, Business Operations, and Workplace Services  
• Lead and motivate cross-functional project teams by prioritizing and coordinating all aspects of program execution to ensure efficiency and effectiveness.  
• Build trusted relationships across the organization and leverage these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, and achieve consensus.   
• Produce accurate and timely reporting of program/project status throughout its life cycle to senior management and stakeholders.  
• Analyze program risks and seek to mitigate or minimize Clients overall risk profile.   
• Advance the program management discipline within ETO to include documenting processes and coordinating with teams across the organization.  
• Other duties and special projects as assigned.  

SKILLS AND EXPERIENCE 

• Minimum 5 years of proven working experience (Required)  
• Experience managing programs (Preferred) 
• Experience managing InfoSec, IT, Business Operations or Workplace Services projects (Preferred) 
• Experience demonstrating discretion in environments containing highly sensitive information. Preferred)  
• Working experience with ServiceNow SPM, Jira & Confluence (Preferred) 
• Self-starter with excellent business/financial acumen  

EDUCATION & CERTIFICATIONS 

• High School Diploma / GED Equivalent (Required) 
• 4 Year/ Bachelor’s Degree in computer science, business administration or related field (Preferred) 
• A combination of relevant experience and education may be considered  
• PMP, CAPM, CSM, or other industry certifications (Preferred)