Job description We currently have an exciting opportunity for Ecommerce Inside Sales & Support for a new start up division. The new division focuses primarily on the hospitality, assisted living and education markets. Role and Responsibilities Generate parts & supplies sales to accounts and customers through inbound and outbound sales calls. This customer service role is a primary point of contact for all new division customers Establish new customer accounts in Magento, increase sales volume with existing accounts, and introduce new products and programs. Serve as Magento administrator-setup new users and be subject matter expert Provide customer service & sales support to external customers via phone, online chat or e-mail Enter/release orders daily into the ERP system; ensure order accuracy Provide price quotes to customers Establish and maintain good relationships by providing prompt and courteous service for all customers. Support product expansion through plan & spec take-offs, product selections, and pricing to customers Qualifications HVAC knowledge a plus Strong communication/interpersonal skills- specifically in web based or call center environment Excellent customer service skills and ability to maintain professional attitude during stressful situations Adapts to changes in programs, policies and procedures quickly. Ideal candidate will like challenging environments. Good computer skills and common software literacy Ability to handle multiple tasks in a fast paced environment Solid critical thinking and follow up skills Works well with others in dynamic fast paced environment Proactive and can do attitude towards problem solving and challenges Highly motivated self-starter, able to work with minimal direction required from management Fluency in Spanish preferred, but not required
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