Hope you are doing good as per our discussion I am sending you the JD of the role, Kindly check and let me know if you have any consultants.

Location : New York.

ServiceNow Business Analyst:

The ITCS resource would review current ITSM processes, identify gaps from Remedy 8.1 to Service Now and create detailed business requirements for use during Service Now implementation.

Responsibilities:

• Employ User-Centered Analysis techniques (Interviews, direct observations, JAD sessions, etc) to understand business needs and clearly define the Business and Functional User Requirements for Service Now.
• Work closely with other team leads (User Experience Designers, Front-end Developers, Back-end Developers, Data Architects, and QA Testers) to translate requirements into optimal solution designs

MANDATORY SKILLS/EXPERIENCE:

• At least 8 years of experience as a Business Analyst gathering business and functional requirements for large-scale database management systems.
• Extensive ITIL - ITSM Process Management and workflow experience.
• Familiarity with Service Now IT Service Management and IT Operations product lines.
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)
• Experienced with formal SDLCs and business analysis methodologies; Working knowledge of business analysis documentation standards
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint
• Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources
• Must take initiative, be a decisive decision-maker and show confidence in decisions made
• Must be able to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project
• Must be able to see tasks through to completion without significant guidance