MENU
Go Back
2016-07-31 21:37:48
Job description
Key Skills:
ServiceNow Administrator Loc: Overland Park, KS
2016-07-31 21:37:48
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Job description
- Service Now Administrator will be providing support and development in our expanding Service Now environment as the lead technical contributor.
- Service Now Administrator will perform day to day support and maintenance, work with the functional team to develop solutions in Service Now and coordinate support and development efforts within the admin team.
- Service Now Administrator will also perform high severity incident facilitation activities as part of a matrix managed Availability team.
- General support, administration and maintenance of Service Now platform and associated applications.
- Client currently uses the following modules within the Fuji release: Incident, Problem & Change Management, Lite CMDB/Asset Management, Service Catalog/Request, CMS Self Service Portal and Knowledge Management Work closely with Service Now functional team members to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
- Work closely with Service Now functional team members to configure and improve core application capabilities Work directly with end users to resolve support issues within Service Now Monitor health, usage and overall compliance of Service Now and its applications
- Develop systems integrations and process automation Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS and advanced integrations)Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in Service Now Configure and manage Discovery and Orchestration (desired future state)Coordinate application and platform upgrades
- Share technical best practices to the immediate and extended teams for consistent coding practices Facilitates the resolution of high severity IT problem events to minimize customer impact.
- Responsibilities include participating in rotating on-call support process.
- Performs analysis of incident and problem events to identify trends and service improvement opportunities.
- Develops recommendations based upon analysis and drives organizational efforts to implement.
- Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions.
- Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
- 5 to 8 years experience as a technical resource in delivery engagements; 2 years technical lead experience
- Minimum 2-3 years direct experience as a Service Now administrator configuring core Service Now modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Possess an in-depth knowledge of the technical implementation of various Service Now modules including: Incident, Problem & Change Management, Service Catalog, Knowledge Management, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound / Outbound emails and Discovery Service Now System Administrator Certification required; Implementation Specialist Certification - preferred ITIL V3 Foundation Certification preferred Knowledge, Skills and Availability
- Must be technically savvy and able to design and build applications that meet business goals and objectives
- Proven experience designing, implementing and customizing a web architected, n-tiered enterprise application
- Experience creating Service Now update sets, promoting and testing through multiple instances and into production.
- Experience creating and maintaining customer facing portals using Content Management Systems in Service Now
- Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
- Experience with JavaScript, XML, HTML Familiar with LDAP, MS Active Directory, ADFS and integration with Service Now
- Flexibility to work with a variety of personalities and styles Team player
Key Skills:
