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  Collaborate with IT Business Solutions Consultants, ITS teams, customer personnel, vendors, and/or consultants to analyze work processes and data requirements and propose solutions; performs detailed analysis, estimation and design of medium to high complexity information systems, including new system development, modification or integration of existing systems and data structures.  Proposes process improvements.  Participates, as needed, in departmental task forces and cost/benefit reviews.
  
  


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  Programs/adapts, tests, documents, and implements information systems and/or applications to meet customer needs (new or modifications).   Assists in MTQ processes.  Coordinates and/or handles second-level technical support for Help Line, as/if needed
  
  


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  Leads teams to coordinate the work of Development Analysts and Development Specialists on medium to large-sized projects.  Provides research, programming, documentation, testing, and training support for the development and implementation of information systems.  Sets direction for, leads research, design and implementation of, and mentors staff on documentation management systems, data marts and warehouses, and analytical and executive information systems.
  
  


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  Assists team in assessing customer needs; serve as lead contact for systems support; communicates project status and issues to team lead, Project Manager, customer and/or Director.
  
  


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  Monitors and assesses new technologies, products and techniques, recommends pilots, prototypes and adoption.  Proposes innovative solutions.  Trains/assists Development Analysts and Development Specialists on advanced uses of tools and techniques used to analyze, develop, test, and document information systems.  Trains customers to make the best use of information systems.
  
  


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  Provides feedback regarding performance evaluations for Development Analysts and Development Specialists; recommends project staffing; assists with project budgets and forecast development; and performs other staff functions as needed.
  
  


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  Work solely or in concert with others to author requisite documentation to meet a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team strategies, etc.
  
  


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  Remain on-call/available for both scheduled and unscheduled work. Said work is occasionally required outside normal business hours and on weekends.
  
  

Knowledge Requirements:

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  Extensive knowledge of the principles of information, data and office technology management normally acquired through college level courses or equivalent experience.
  
  


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  Working knowledge of utility business, business and/or engineering principles & practices.
  
  


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  Extensive or advanced knowledge of one or more technical disciplines ranging from Unix, client-server/multi-tier, and/or workstation/PC/Internet technologies and systems development.
  
  


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  Excellent understanding of application interfacing concepts, basic reporting and database development and support
  
  


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  Ability to document and execute an integrated test plan and a user acceptance test plan.
  
  


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  Ability to translate business requirements into technical design and maintain comprehensive technical documentation.
  
  


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  Ability to comply with, and contribute to, system configuration standards and guidelines.
  
  


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  Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.
  
  


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  Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.
  
  

Skills Requirements:

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  Common to all teams: Superior ability to design, code, test, and implement programs in one or more of the following languages/systems: C/C++/C#, shell scripting, Perl, PHP, Java, SQL, PL/SQL, Microsoft .Net, Javascript, XML, HTML, on Windows and Unix platforms.
  
  


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  More specific skills needed in Java, Business Objects, IBM�s Websphere, Object Oriented SAP ABAP programming, and Business Server Pages (BSP) application programming which requires understanding of XML and java script.  Strong awareness of overall system needs such as performance management, configuration management, capacity management, availability management, etc.
  
  


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  Experience with SAP�s IS-U, Asset Management, Billing, BI / BW, CRM, EDM, Finance, HCM, Supply Chain, Work Management, Solution Manager, ARIS, etc�and other tools and systems that integrate with SAP preferred.
  
  


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  Prior job experience working with large data sets and database applications such as but not limited to Oracle or SAP.
  
  


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  Prior job experience configuring vendor-supplied software such as but not limited to Oracle or SAP.
  
  


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  Able to employ project/program life-cycle techniques (e.g., SDLC) in managing programming and/or analysis projects for both custom and vendor-supplied software.
  
  


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  Ability to design/develop/manage/administer complex databases within scope of projects.
  
  


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  Demonstrated workforce excellence skills related to collaboration, mentoring, learning, sharing, problem solving and delivering results; superior in-depth analytical, conceptual and technical skills to handle various complex projects and programs; ability to independently plan, direct and perform work for self and others.
  
  

Experience Requirements:

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  Extensive (7 or more years) programming/support experience in a computing environment (e.g., Unix, client-server/multi-tier, CADDS and/or AM/FM, PC/Internet/e-Business) using one or more of the languages and techniques employed at HECO.
  
  


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  Extensive (7 or more years) analytical experience in simple to complex systems.
  
  


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  Demonstrated ability to mentor and guide development analysts and specialists in their work.