Resume Upload

Share this Job

Go Back

Sr. Salesforce Specialist, Houston (On-site)

2023-01-31 17:07:15

Job Type:

The Salesforce.com (SFDC) Specialist is responsible for implementing, customizing, and developing solutions on the SFDC platform. The position will provide escalated tier technical support to fully licensed SFDC users and Communities users as needed.

Duties And Responsibilities

May include, but are not limited to, the following:

Recommend SFDC integration and functionality within Order to Cash and Customer Satisfaction processes
Train SFDC users to ensure users are optimizing tool value.
Evaluate new SFDC releases and develop plans for their implementation as needed. Stay current with SFDC development best practices and initiate team training and adoption
Apply knowledge of the Force.com platform and identify/document the need for custom solutions, assists in designing those solutions as needed
Develop and maintain SFDC Visual Force pages, Apex classes & triggers, and integrations with 3rd party systems
Analyze and optimize SFDC related workflows, platform design, and set up
Imports/Exports data with Data Loader
Builds and maintains reports and dashboards for users as needed
Write design documentation and training materials to support business needs
Provide escalated technical support to user base of fully licensed SFDC users and Communities users as needed via phone and/or email
Effectively supervises SFDC Specialist & Pricing Coordinator
Back up SFDC Specialist & Pricing Coordinator as needed
Completes additional duties as assigned by manager

Education, Experience And Qualifications

Bachelor degree in Computer Science, MIS, or related field
5+ years of practical SFDC Administrator experience
Solid understanding of Order to Cash process, ERP systems and related tools
3-5 years of technical support experience
Excellent communication skills (oral and written)
Strong interpersonal and relationship management skills
Knowledge and understanding of sales concepts and applications
Ability to multi-task
Strong analytical, planning, and organizational skills
Some exposure to building products or retail industry is helpful
Good systems aptitude - SAP & JDE experience is a plus
Self-starter with ability to work independently under pressure and react quickly to changing priorities
Strong basic math skills
SFDC Administrator certification
SFDC Developer and/or SFDC Advanced Administrator certification or certification in progress preferable
Exposure to SFDC proprietary technologies: Visual Force and Apex code
Microsoft Office , including Access