Responsibilities: Provide enterprise-level JDE application and technical production support to all JDE users Work with and assist local-level JDE application and technical production support staff Work seamlessly alongside other team members, internal and/or external service providers Develop and maintain a strong understanding of the business processes supported by the JDE solution Research special topics as required as part of team or project responsibilities Develop and nurture consensus and working relationships with all Enterprise ERP teams and with other business and IT teams; engender a positive, collaborative work environment for the team Develop and maintain appropriate documentation Assist with and participate in QA testing support Participate as required in the analysis and documentation of business requirements Assist as needed with various implementation project tasks Skills and Qualifications: Minimum of 3 years experience with production support for JDE Proven ability for effective and systemic problem analysis and resolution Some background and understanding of operational processes in a manufacturing environment; functional competency in manufacturing, distribution and financials Has or will quickly acquire construction industry and product knowledge A background in lean manufacturing and an understanding of the lean toolsets and processes that drive efficiency and profitability Excellent influencing and interpersonal skills; customer focused and a team player Ability to present ideas in business friendly and user friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers. Ability to effectively prioritize and execute tasks in a fast paced environment; ability to stay focused on responsibilities and meet deadlines Experience working in a team-oriented, collaborative, shared-services environment, across multiple divisions with a variety of operating environments, application software, tools and technologies. Position may require some travel, initially mostly in the continental US Must be available to work continuously in the US, no sponsorships 4 year College degree or relevant experience Desired Skills and Qualifications: Broad JDE understanding-at the functional and technical levels Knowledge of products & tools including DSI dclink, Docpath, and shipping integration (i.e., UPS) Experience with upgrades/implementations of JDE 9.0 including relevant products and tools releases Some background and understanding of infrastructure and CNC concepts and requirements
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