PRIMARY RESPONSIBILITIES: â?¢ Advises business units in techniques of business process reengineering that serve to minimize processing steps, reduce reconciliation points, improve communications and generally exploit the capabilities of applications used by and generally available to the users. â?¢ Acts as the secondary contact for problems relating to the performance of application software to ensure customer satisfaction and productivity. â?¢ Creates and maintains documentation of application configurations, modifications, system administration processes, processing procedures, system testing scripts and application user manuals. â?¢ Recommends and designs approaches to system configuration and design, specifies system flow and functions, and directs programming efforts when solutions cannot be achieved through application configurations to meet business goals and requirements. â?¢ Provides technical expertise in planning and implementing the integration of mission critical business systems with desktop tools, databases, and other applications to ensure best practices are employed. â?¢ Leads application implementation and development projects by conferring with customers to determine business system needs, ascertain priorities, establish schedules and coordinate activities. â?¢ Trains user personnel in the use of system applications to promote associate growth and development. â?¢ Evaluates software, hardware, and staffing requirements as they relate to company operations to assist with future planning. â?¢ Maintains knowledge of system design, programming, and computer hardware technology to keep current with the latest trends. â?¢ Ensures that the proper resources to meet the technical requirements of the business are provided to the users. â?¢ Performs other duties as assigned. KEY BUSINESS MEASURES: â?¢ Customer Satisfaction â?¢ Working knowledge of current technology â?¢ Meeting user expectations â?¢ Delivering quality projects HIRING PROFILE: â?¢ Education: Bachelorâ??s Degree in Business, Accounting, Finance or Information Systems â?¢ Work Experience: Seven or more years of experience with similar duties â?¢ Application Experience: Seven or more years of experience with JD Edwards. DSI, ADP, Access, SQL, and EDI experience is desired. â?¢ Must be a team player who works well as part of a project team. â?¢ Must be a self-starter who is able to work independently. â?¢ Strong analytical and organization skills. â?¢ Excellent communication skills, both written and verbal. â?¢ Proficient in Microsoft business applications- Word, Excel, PowerPoint, Visio, and Outlook. â?¢ Ability to troubleshoot and follow problems across interfacing technologies.
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