How you'll help us Keep Climbing (overview & key responsibilities)

Responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform HR Service Delivery application following vendor best practices.

Responsibilities:

Works with the Business / Product Team and development team to provide estimated level of effort
Takes ownership of high level / complex business requirements and works them to completion
Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search
Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes.
Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
Performs peer review of code prior to functional testing
Ensure all work adheres to the processes, policies and best practices for development and the platform for Client and ServiceNow.
Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
Assist team members with support issues.
Participate in daily standups to report status, delays and risks to scrum master / team leads / management.
Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
Ensure the system maintains compliance with Client policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
Mentor other team members as needed
Practices safety conscious behaviors in all processes and procedures.
May perform other duties as assigned.

What You Need To Succeed (minimum Qualifications)

5 or more years of experience in ServiceNow Platform development
3 or more years of experience in ServiceNow HR Service Delivery (scoped version) development
3 or more years of experience in Agile development practices
Ability to script complex scenarios during interactive sessions
Demonstrable experience creating and maintaining ServiceNow Logic and Scripts, HR Case Record Producers, Virtual Agent Conversations, Portal Widgets, REST Integrations, and Flow Designer Flows
Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
Ability to work independently to achieve exceptional results
Demonstrated ability to deliver quality work on time and translate planning into action
Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Client

What Will Give You a Competitive Edge (preferred Qualifications)