Essential Duties and Responsibilities Design, document, and implement specific solutions to improve user efficiency and adoption, data quality, and reporting. Manage and respond to support and customization requests. Utilize the data to help drive ongoing training and development. Manage and customize dashboards and reports. Create and maintain custom objects as needed. Implement validation rules to build stronger data governance and workflow to increase ease of use. Implement integrations between Salesforce and other programs. Research add-on application packages and support ROI analysis for acquisition of applicable programs that will improve adoption, efficiency and data quality. Oversee enrollment process compliance. Resolve escalated customer complaints. Direct staffing, training and performance management functions to develop operations employees and improve their contributions to the organization. Desired Skills and Experience Bachelorâ??s degree in business, information technology or related field. Salesforce.com administrator with a minimum of 3 years related experience. Salesforce Certified Administrator required and Salesforce Advanced Administrator or Developer Certification desired. Excellent written and verbal communications skills. Excellent analytical, mathematical, and creative problem-solving skills.
Key Skills: