Job Description: * Primarily responsible for the planning and execution of both small and large projects, including but not limited to reviewing and fully understanding all project and business requirements, preparing and presenting project scoping documents, including functional feasibility and high level estimates, documents coordinating across functions internally and externally to ensure completion of assigned tasks. * Has rudimentary understanding of project management methodology. Understands technical knowledge in functions supported. Has knowledge and background on other technologies and tools. * Secondarily responsible for trouble reports and monitoring its progress and resolution. Provide Tier II support, typically medium to highly complex, to the business area supported. * Responds to client support requests by diagnosing and resolving problems within guidelines, and escalates more complex problems to appropriate level. May work in a variety of settings, including a Support Center , remotely, as well as with clients at their desk-side. The main responsibilities include responding to requests for support via multiple sources, logging problems, generating trouble reports, attempting to diagnose and resolve the client problem, and if necessary, escalating the problem to the appropriate level of expertise. * Working closely with the Business Solutions and (functional) Project Management teams, address the support needs for new financial system implementations. * Maintain high standards for support. * Participation in new product analysis. * Performs additional job duties as required. Must have ORACLE Financial Applications Support Experience (version R12) * Will train and support all financial system initiatives in all locations. This would extend to all new implementations, including new Oracle modules and/or products other than Oracle. * Performs problem identification, escalation and resolution. May design, benchmark test, debug and document programs. Analyzes documentation supporting changes, as they would impact the user, in a production environment. * Responsible for the planning and execution of small projects, reviewing and fully understanding all project and business requirements, coordinating across functions internally and externally to ensure completion of assigned tasks. * Has rudimentary understanding of project management methodology. Understands technical knowledge in functions supported. Has knowledge and background on other technologies and tools. * Responsible for trouble reports and monitoring its progress and resolution. Provide Tier II support, typically medium to highly complex, to the business area supported. * Responds to client support requests by diagnosing and resolving problems within guidelines, and escalates more complex problems to appropriate level. May work in a variety of settings, including a Support Center, remotely, as well as with clients at their desk-side. The main responsibilities include responding to requests for support via multiple sources, logging problems, generating trouble reports, attempting to diagnose and resolve the client problem, and if necessary, escalating the problem to the appropriate level of expertise. * Working closely with the Business Solutions and (functional) Project Management teams, address the support needs for new financial system implementations. * Maintain high standards for support. * Ensure that all financial systems support is conducted in a manner that meets the needs of each business unit. Participate in maintaining a support approach that matches the vision and direction provided by the Business Solutions and (functional) Project Management teams. * Participation in new product analysis. * Performs additional job duties as required. 5+years of relevant experience. Bachelor\'s Degree or equivalent work experience. MBA preferred. Oracle eBusiness Suite version 12 support experience Basic understanding (reading, writing select statements) of SQL
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