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2017-04-05 22:08:20
Key Responsibilities & Requirements
Key Skills:
Network Voice – L3 , Loc : Boston,MA
2017-04-05 22:08:20
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Key Responsibilities & Requirements
- Strong Lync 2013, Skype for Business, and VoIP troubleshooting skills
- Able to maintain and monitor the health of the global Skype for Business and
- Able to maintain and monitor the health of an Audio Codes gateway infrastructure, including Mediant, MediaPack, Element Management System (EMS), and Session Experience Manager (SEM) products
- Able to provide proactive server maintenance, including Windows server, AudioCodes gateways, and Polycom VVX IP phone patching
- Able to address users issues and works with the Customers IT team to document and triage support tickets
- Able to participate in customer team meetings to gather business and technical requirements
- Convey technical concepts clearly and confidently to non-technical people
- Responsible for ongoing maintenance and support of SKYPE and Lync 2013 systems, and all associated infrastructure components.
- Responsible for operational support Business analyst experience
- Should be able to manage vendor relations with Microsoft, as required
- Good understanding of collaboration technology (O365) & Propose roadmap to business
- Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments
- Must have experience in Lync or Skype for business environment with full capabilities. (Audio, oice, video etc.)
- Ability to develop strategy to migrate legacy env to VOIP (cisco/lync)
- Broad knowledge of Microsoft products and technologies and its integration with third party solution · Good knowledge on Working on SKYPE or Lync Audio/Video enabled polycom phones.
- Understanding internal, external mail flow and Troubleshooting Mail routing issues
- Experience in integration of messaging and SKYPE voice solution.
- Ability to work independently and collaboratively.
Key Skills:
