Responsibilities: Provide hands-on development expertise for projects, enhancements and bug-fixes Support ongoing maintenance, issue management, issue analysis, and issue resolution Interact and collaborate with business stakeholders at all levels of the organization to support Salesforce.com application roadmap and projects Provide technical knowledge and expertise for Salesforce.com application solutions and be accountable for the deliverables Identify and proactively communicate potential issues or risks with system landscape and act as an escalation point for the technical issues Ability to provide guidance on design and infrastructure, to identify gaps between current and desired end-states to deliver an end-to-end solution Work with implementation partners and vendor support, in conjunction with our global team where necessary, for project deployments and critical operational issues. Be comfortable with meetings and presentations for a variety of audiences throughout the development life cycle Work closely with business stakeholders and their delegates to gather, understand and document functional and non-functional requirements Analyze requirements and recommend technical solutions to the Salesforce Development manager, that meet business needs as well as leverage CRM and Salesforce.com platform best practices Work closely with IT project managers to plan project schedule, estimate resource requirements, schedule development tasks and plan deployment activities Develop, manage and maintain change management documentation to comply with IT change management processes Stay current with emerging CRM and Salesforce.com enhancements and find opportunities to recommend innovations to the team and our business sponsors Desired Skills and Experience Qualifications: 5 plus years experience with developing on the Salesforce platform Hands on experience working with Salesforce.com CRM applications including Sales Cloud, Service Cloud/Agent Console, Marketing Cloud, Communities/Sites, Application and Data Integrations Solid understanding of Force.com platform architecture, object model and best practices Demonstrated experience in performing gap-analysis between business requirements and Salesforce.com out of the box capabilities Experience with click-configuration including creating Custom objects, Relationships, Page layouts, Workflows, Approval Processes, Reports, Dashboards and Security Experience in configuring Sales Cloud, Service Cloud and Marketing Cloud (Fuel) applications Experience in configuring and developing LiveAgent Chat and Salesforce.com Knowledge Experience in extending out of the box Salesforce.com capabilities with Visual Force, Java-Script, Apex controllers, and Triggers Demonstrated ability to partner effectively with business stakeholders at all levels of the organization to support Salesforce implementation projects Experience in web-based systems architecture, service-based architecture, and enterprise application architecture
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