MENUTechnical Customer Support Engineer
2017-09-08 15:48:59
Budget $: 100,000 - 200,000
Position - Technical Customer Support Engineer
Location - Reston, VA
Duration - Full Time
Job Description
Looking For
We are looking for an Application Support Engineer to provide high quality application support on products for customers, partners and other engineers. Support is provided primarily via incoming telephone calls, email and client generated portal tickets.
Required
Qualities you possess…
The key to being successful in the Technical Support Engineer role is having exceptional troubleshooting skills combined with a passion for providing top notch customer-handling and communication. Those qualities combined with the following requirements will provide you with the tools needed to become a key contributor to the Technical Support team.
• A bachelor degree in computer science/engineering or equivalent work experience
• Strong support, deployment and/or administration experience for enterprise software solutions
• System administration/support experience in Windows and Unix environments with an emphasis on Linux
• Configuration and troubleshooting SNMP based Network/Systems Management platforms
• MySQL Database knowledge
• Knowledge of scripting, PHP and/or Python is a plus
• Solid understanding of TCP/IP networking
• Handling customer cases via phone and email systems; on-site experience a plus
Thanks & Regards,
Nitesh
nsharma@parkar.consulting
240-509-1416
Key Skills:
Troubleshoot, Windows, Unix, Linux, TCP/IP, MYSQL, Networking
