Qualifications

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Minimum 5+ year working in IT Support

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7+ yearsâ?? experience in software engineering

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Must be able to remain in a stationary position at a desk and/or computer for extended periods of time

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Deep understanding of technology with emphasis on software development Systematic approach to troubleshooting problems

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Understanding of modern software design patterns

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Must be legally authorized to work in the United States

Responsibilities

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Youâ??ll be responsible for Providing support to critical and non-critical enterprise and proprietary systems with a high degree of ownership

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Ensures escalations to other IT support members is transitioned effectively

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Provide support outside of normal working hours as needed to maintain service levels for production systems

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Providing and ensuring software requirements, processes, and procedures are documented and maintained when applicable

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Manage individual tasks and timelines and is accountable for delivery

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Work and collaborates effectively in a team environment with a mixed audience (Business Users, First Level Support, Executives)

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Application, Infrastructure, and Operations Support and Delivery

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Provide technical knowledge and capabilities as a subject matter expert

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Troubleshoot/Support complex technology issues with a high degree of ownership

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Ensures activities falling within their scope of responsibility comply with privacy, security and compliance policies and requirements (SOX, PCI, etc.)

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Collaborates internally within team and across teams to identify and fix technical issues or drive design or implementation of new products or features

Benefits

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Cruise and Travel Privileges for You and Your Family

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Health Benefits

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Flex Friday

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401(k)

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Employee Stock Purchase Plan

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Training & Professional Development

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Tuition & Professional Certification Reimbursement

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Rewards & Incentives