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2017-02-03 08:16:17
Key Accountabilities
Key Skills:
Business Systems Analyst Retail Lending Loc: Naperville, IL
2017-02-03 08:16:17
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Key Accountabilities
- Process all new user set-ups and terminations for employees.
- Provide system access to approx. 140 applications to employees.
- Process any necessary paperwork to procure hardware and software.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide quality technical support with a high degree of customer satisfaction while meeting service level expectations.
- Deliver timely and high quality problem resolution & escalation services.
- Track/log all issues that are received in the group email.Provide support for new or existing department systems and processes.
- Actively participate in and independently initiate process improvement initiatives and ensure timely completion of projects.
- Conduct on-going application audits for approx.
- 90 applications manually and maintain required documentation to ensure compliance with policies.
- Coordinate BCP Initiatives inclusive of disaster recovery test, business recovery, crisis management, incident management, emergency management, and contingency planning.
- Works directly with business areas to lead the preparation and maintenance of business impact assessments, recovery plans and procedures/processess.
- Act as a liaison between business and technical areas to ensure that recovery requirements and issues are identified and effectively addressed
- Serve as the key escalation point and line of business representative for enterprise infrastructure issues.
- Represent Retail Lending as a subject matter expert on infrastructure upgrades.
- Participate in system testing as needed.
- Net Oxygen, Blitzdocs, eCopy, Payformance, Rightfax, and Empower, etc.
- Ensure the timely and efficient completion of assignments.
- Contribute ideas for improvements in customer satisfaction and processes
- Apply sound project management principles, frameworks, and guidelines to ensure the timely identification of risks inherent to each initiative.
- Bachelors degree required, MIS preferred
- 2 to 4 years of previous business analyst experience in the financial services industry required
- Previous experience/ knowledge of project management methodologies and application development lifecycles, supporting projects as a subject matter expert and/or eliciting business requirements.
- Previous logical data security and systems administration experience.
- Understanding of technical architectures, as well as practical implementation of architectures.
- Ability to prioritize work based on predefined technology rollout schedules and business need.
- Ability to resolve conflicting priorities in scope, schedule and costs between projects, between various stakeholder groups and within the project team.
- Ability to manage relationships and coordinate work between cross-functional teams.
- Ability to communicate technical and project issues to both business and technology managers including the development of presentation materials to diverse audiences.
- Proven track record of delivering projects on time and on budget.
- Solid oral and written communication skills.
- Proficient with latest MS Office Suite and Windows operating systems.
- Intermediate knowledge of Excel.
- Knowledge of Access is a plus.
Key Skills:
