Location:Crystal Lake, IL

Position Summary:

• The Competency Center Analyst support the end-to-end delivery of IS Global
• Application Projects and Significant & Major changes in his/her functional domain following the directions provided by the related Project Manager or Competency Center Manager.
• Supports his/her Team Leader for process and application consistency and quality across regions and segments of her/his functional domain.
• Supports his/her Team Leader to create a positive, collaborative, result oriented work environment.

• Responsible to deliver significant and major changes assigned to him/her following the release schedule.
• Follows required quality checks and procedures including the application testing.
• Supports his/her Team Leader for process and application consistency and quality across regions and segments.
• Supports the effort estimation for projects and changes when required.
• Deliver services in line with the IS Support Service Level Agreement.
• Support the delivery of project and major/significant changes using an evidence informed approach to improve outcomes for the business.
• Responsible to create and maintain accurate service related documentation.
• Responsible that the quality of practice meets requirements, regulation and organizational policy and procedures.
• Contributes to identify, escalate and troubleshoot issues impacting on achievement of project objectives and to continually improve services.
• Contributes to the continuous solution improvement within .
• Contributes to maintain a consistent cost effective approach to service delivery and serves as a change agent for continuous improvement through improved/enhanced methodologies.

• Bachelor's degree or at least three years in similar position
• A strong experience in global SAP ERP implementations within the SOM area.

• Knowledge of CoBIT standard
• SOX & GxMP Validation

Behave Ethically:

• Understand and live core values and business practices, Experience at working both independently and in a service-oriented, collaborative environment.
• Experience at working both independently and in a service-oriented, collaborative environment.
• Ability to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Flexible during times of change.Good written and oral communication skills.
• Good interpersonal skills.
• Customer service skills and behavior.Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to communicate effectively and work comfortably in a systems environment with concurrent tasks and changing priorities