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Dynamics AX Support Specialist Loc: Barrington, MA
2016-01-28 14:26:01
Job Type:
Full Time only
Budget $:
100,000 - 200,000
IT Support Specialist
Loc: Barrington, MA
The core duties for this position include, but are not limited to the following:
- Manage help desk ticketing queue (monitor and respond to help desk tickets as they are entered).
- Support all laptop and desktop users (both locally and remotely).
- Complete New Hire Requests (includes username, email, computer, and other devices as applicable).
- Provide quality, timely support to the business community.
- Assign tickets to other members of the IT department as necessary.
- Use troubleshooting skills to identify and resolve issues.
- Manage Fog images for rapid workstation deployment.
- Set up new users with company cell phones.
- Conduct computer skill assessments for new hires.
- Send out monthly IT Tips.
- Maintain equipment inventory (workstations, printers, monitors, etc.).
- Purchase IT equipment using appropriate requisitioning and approval process.
- Tape backups (Backup Exec). Monitor antivirus server Install and administrate other software and applications as required.
- Assist the System Administrator with: Cisco phone system Server updates/upgrades MS Exchange issues Infrastructure projects as assigned Microsoft Dynamics AX issues Microsoft Dynamics CRM issues
Required Skills - Minimum 2 years experience with workstation, network and systems support in a Microsoft Windows environment.
- Ability to troubleshoot complex issues. Ability to effectively prioritize multiple projects.
- Ability to work under pressure. Detail oriented, professional and motivated self-starter.
- Excellent interpersonal skills.
- Comfortable working both independently and as part of a team.
- Excellent customer service skills.
Key Skills: