Role: SAP Business Systems Support Team Lead Location: St. Louis, MO Essential Functions Provide first contact support to SAP users to resolve issues Provide on-going user education for SAP system functionality in response to user inquiries Coordinate with the SAP IT Team as needed to find resolution to SAP user problems Perform routine master data set up tasks including tonnage/commodity tax rates, output configurations, and business tables Work closely with the master data group responsible for the maintenance of customer and vendor master data Coordinate with the SAP IT Team on requests for master data set up including new materials, plants, market regions, hierarchy changes, and discount table maintenance Assist in leading testing activities for system enhancements and new releases including coordinating with the SAP IT Team and business power users Assist in the development of scripts for using automated testing tools Partner and liaison with the IT COE to ensure project management disciplines and participation for new SAP system implementations and conversions Assist in the identification of business process standardization opportunities and promote the continued alignment of business and system processes Participate and support in Kaizen events for process improvements as required Work closely with IT to support the GTM Scholars Group Assist in continuing education and training efforts by performing training for new locations and employees using SAP, participating in location visits, and developing documentation in coordination with SAP IT team promoting best practices, and efficient processes Assist in the development, tracking and reporting of metrics designed to measure support calls and system problems to aid in development of plans to minimize support and improve system utilization
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