Role: SAP SD Functional with some ABAP experience

Location: Cary, NC

Duration: Long Term

Must have 10+ years of experience

Responsibilities:

• Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management and stakeholders from the Customer Services team.
• Facilitate Gap analysis and Business process mapping As Is vs To Be workshops with IT and Business Partners.
• Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company
• Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
• Develop complete project plans and associated communications documents.
• Client project them to involved parties throughout the project life cycle.
• Conduct project post mortems and create a recommendations report in order to identify Successful and unsuccessful project elements.

Required Skills:

• Help visualize the big picture of End to End Service setup to provide technical design for projects that require strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web based solutions.
• 10+ years of experience in Customer Services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required.
• Communicate with the business SMEs to understand the Customer Service processes and be able to provide IT solutions.
• Communicate with App developers and SAP development team on various issues, changes and projects.
• Participate in Release Management and Projects and write technical requirement specification documents to provide to UI App developers and SAP backend team.
• Experience with small to medium scale in different technologies like SAP, ServiceNow, Mobile technologies
• Documentation of Work specifications, co-ordinate and able to work with other IT departments for various projects or in resolving tickets/ issues.
• some ABAP experience