Job Purpose

This position is responsible for overseeing the processes and technologies that manage the software entitlements for the organization. The role will be responsible for organizing and maintaining all activities for tracking and reporting on software assets, ensuring that the organization is in compliance with the licensing agreements and corporate policy.

Essential Responsibilities

·         Manages the day-to-day delivery of the software asset management service including oversight of the service delivery team and serves as the primary point of contact for software audit requests and designated benchmarking activities.

·         Coordinates all SAM activity across the organization to enable collaboration that reduces the life cycle cost and risk of all software assets used by the group.

·         Maintains, implements and supports full life-cycle software asset management tracking and compliance reconciliations for software installed in the environment and includes auto-discovery integrations.

·         Evaluates, selects and ensures effective implementation of SAM tools, and ensure appropriate integration of data from non-SAM-owned sources.

·         Creates and administers processes and procedures to ensure all software installs and purchases are approved and tied to devices prior to request being filled.

·         Produces management reporting on key Software Asset Management metrics, licenses, maintenance and costs.

·         Ensures that all processes meet performance standards and that customer service levels are met.

·         Ensures audit and quality control processes are maintained for process integrity purposes and drives implementation of new controls where required.

·         Oversees and participates in project plan design, development, maintenance, and enhancement of tracking systems.

·         Supports the software acquisition, management and disposal processes, including those of external service providers, and provide reporting as to whether they are conducted in line with IT asset management, corporate social responsibility, environmental and technical policies, applicable standards, legislation and contractual obligations.

·         Reviews applications for new licenses or renewals of existing licenses, making sure that all documentation is complete and accurate.

·         Provides guidance and problem resolution for escalated matters.

·         Coordinates the organization's response to software vendor audit or license validation requests, in consultation with the relevant stakeholders

·         Advises the relevant project, program, infrastructure, and application portfolio managers on software licensing and compliance, and recommend actions that will optimize the software asset portfolio.

·         Leads or supports projects as assigned, assists with the resolution of issues and actively participates project meetings.

Knowledge, Skills and Abilities

·         Extensive knowledge of software licensing and compliance methods.

·         Excellent analytical and problem solving skills.

·         Ability to effectively communicate with all levels within the organization.

·         Strong written and verbal communication skills.

·         Excellent customer service skills.

·         Meeting deadlines and commitments while accommodating shifting priorities.

·         Good interpersonal, facilitation, and emerging leadership skills.

·         Ability to maintain confidentiality on sensitive security matters.

·         Ability to learn and maintain a comprehensive understanding of the client’s business and technology.

·         Strong knowledge and understanding of the Microsoft Windows O/S and Office Suite.

·         Ability to work extended hours as needed.

Qualifications

·         Bachelor's Degree in Accounting or Finance and/or equivalent experience required.

·         8+ years experience in procurement, asset management, contract management, or related field required.

·         5+ years experience in software application management including understanding license application types, reviewing license application agreements, software installation methods required.

·         5+ years experience in a management/leadership role required.

·         3+ years Managing 3rd party service provider relationships preferred.

·         Financial Services experience preferred.