Sr Salesforce Administrator
Job Description
Responsible for executing
day-to-day configuration, maintenance, and improvements on the Salesforce
platform. Collaborates with business partners, functional leaders,
stakeholders, and Salesforce Administrators to identify, manage, and implement projects
for new business processes utilizing advanced skillsets. The Senior Salesforce
Administrator will leverage their expertise and experience to drive solutions,
handle escalations from other administrators, and act as a resource to guide
lower-level administrators where necessary providing them with growth
opportunities and enhancing the overall strength of the team.
What You
will do
·
Administration
of the Salesforce environment including customizing and implementing profiles,
roles, security settings, sharing rules, custom applications, custom objects,
custom fields, page layouts, workflow, validation rules, dashboards, and
reports
·
Coordinate
testing and manage the deployment of software updates following standard SDLC
processes utilizing available CI/CD tools and methods
·
Assist with
the development of data handling processes to minimize duplication
·
Provide
guidance and best practice advice to users who are developing and running
periodic reports to ensure data and process integrity
·
Assist with
the development and maintenance of administrator and user documentation
·
Keep up to
date with Salesforce releases, features, and best practices and make
recommendations to process owners, stakeholders, and management regarding their
implementation
·
Be a role
model and mentor to team members with less experience, providing guidance and
support on technical and non-technical aspects of Salesforce Administration
What you
will Bring
·
Bachelor’s
degree in Computer Science or related field preferred, or equivalent experience
·
Experience
in sales and/or marketing environment with a working knowledge of sales and
marketing processes, such as in-depth knowledge of CRM systems and strategies
·
Data
management tools (Data Loader, XL Connector)
The Role
·
Experience
with Sales Cloud and/or Service Cloud
·
Proven
experience building components of a Salesforce system to support business
processes
Nice to
Have
·
Salesforce
Admin Certification Preferred
·
Marketing
Automation Experience (Eloqua, Marketo)
·
Salesforce
CPQ and Advanced Approvals
·
Certinia
Financial Force Professional Services Platform
·
CI/CD Tools
(Copado, Gearset, AutoRABIT)
·
Agile
Project Management Tools (Azure DevOps, Jira)
·
Incident
Tracking Applications (ServiceNow)
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