Continual Service Improvement Lead
The Continual Service Improvement (CSI) Lead represents a source of accountability for the continual improvement program. The CSI Lead will be the champion for all CSI initiatives. They are responsible for the creation and maintenance of a continual service improvement program and for maintaining and improving ongoing quality of IS&T services. The candidate will be held accountable for the outcome of ongoing improvement activities.
The CSI Lead will work with process analysts to identify, develop and execute improvement initiatives and provide regular status briefings to the stakeholders and Service Operations management. This role is critical for developing a sustainable culture of continuous process improvement that will drive operational excellence and ITSM best practices.
PRIMARY DUTIES / RESPONSIBILITIES
List essential job functions; describe in terms of actions (verbs) and desired outcomes in order of most important first.
Knowledge / Skills / Abilities
Preferred Certification / Licenses / Training
ITIL Foundations, required (minimum)
ITIL Continual Service Improvement, preferred
Lean Expert (minimum), preferred