Technical Product Manager Location:Santa Clarita, CA, USA
Qualifications â?¢ Minimum 5+ year working in IT Support â?¢ 7+ yearsâ?? experience in software engineering â?¢ Must be able to remain in a stationary position at a desk and/or computer for extended periods of time â?¢ Deep understanding of technology with emphasis on software development Systematic approach to troubleshooting problems â?¢ Understanding of modern software design patterns â?¢ Must be legally authorized to work in the United States | Responsibilities â?¢ Youâ??ll be responsible for Providing support to critical and non-critical enterprise and proprietary systems with a high degree of ownership â?¢ Ensures escalations to other IT support members is transitioned effectively â?¢ Provide support outside of normal working hours as needed to maintain service levels for production systems â?¢ Providing and ensuring software requirements, processes, and procedures are documented and maintained when applicable â?¢ Manage individual tasks and timelines and is accountable for delivery â?¢ Work and collaborates effectively in a team environment with a mixed audience (Business Users, First Level Support, Executives) â?¢ Application, Infrastructure, and Operations Support and Delivery â?¢ Provide technical knowledge and capabilities as a subject matter expert â?¢ Troubleshoot/Support complex technology issues with a high degree of ownership â?¢ Ensures activities falling within their scope of responsibility comply with privacy, security and compliance policies and requirements (SOX, PCI, etc.) â?¢ Collaborates internally within team and across teams to identify and fix technical issues or drive design or implementation of new products or features Benefits â?¢ Cruise and Travel Privileges for You and Your Family â?¢ Health Benefits â?¢ Flex Friday â?¢ 401(k) â?¢ Employee Stock Purchase Plan â?¢ Training & Professional Development â?¢ Tuition & Professional Certification Reimbursement â?¢ Rewards & Incentives |
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