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2016-10-19 08:49:14
Responsibilities:
Key Skills:
EDI Coordinator Loc: White Plains, NY
2016-10-19 08:49:14
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Responsibilities:
- Operate as the lead point of contact for all assigned customers and provide superior customer service at all times Receive and attend to all incoming ordering inquiries via EDI system, including Amazon standard formatting with 810, 850 and 856 transactions Support customer service team and provide back-up coverage for non-EDI order processing Light troubleshooting of transactions as needed; coordinate with technical support on resolution and 3rd party providers to resolve errors Coordinate logistics between warehouse and customer, per customer specifications Serve as primary point of contact/team lead for all EDI projects, coordinating with technology vendors, customers and Urnex IT Work closely with marketing, supply chain management, operations (warehouse/shipping), finance, and sales to ensure customer needs are met quickly and efficiently.
- Possess usage, pricing, and delivery information for all Urnex products. Continued learning and education on new and pre-existing Urnex offerings.Manage accurate supply of customer information, providing knowledge of customers present orders and future plans.
- Work hands-on with warehouse staff to facilitate order fulfillment when needed Desired Skills and Experience 3+ years experience working in customer service within a professional office setting Minimum 1 year of inbound (Vendor-side) EDI order processing.
- troubleshooting experience is a plus Experience with 810, 850 and 856 EDI transaction formats is required and Amazon Vendor Central is highly desired ERP/CRM experience Strong computer user skill set in MS Office Suite Experience in delivering client-focused solutions based on customer needs in a fast paced environment is essential and have the ability to exceed customers expectations daily Experience interacting with warehouse/production personnel and able to navigate a warehouse Detail oriented mindset Excellent interpersonal and organizational skills, strong written and verbal communications skills Problem solving with technical and computer aptitude
Key Skills:
