MENU
Go Back
2016-07-15 22:44:43
Role: SAP Analyst with Main Frame
Location: Middleton, WI
Key Skills:
SAP Support Analyst with Main Frame Dur: 6M+ Rate: Open Location: Middleton, WI
2016-07-15 22:44:43
Job Type:
Contract to Hire
Role: SAP Analyst with Main Frame
Location: Middleton, WI
- Minimum of 2 years experience in customer service with experience in senior level technical support
- Experience should include:Supporting end user applications.
- Using and supporting ERP systems, ideally with AS400/RPG and/or SAP Commitment to providing an exceptional customer experience.
- Bachelors degree preferred.
- The SAP Analyst will provide superior customer service to end users and support any technical requests for various ERP applications to ensure timely resolution.
- This position will have full responsibility for providing root cause analysis including break/fix and technical troubleshooting.
- The majority of work is focused on, but not limited to, ERP technologies, including an AS400/RPG system and SAP.
- While some tasks will be governed by established procedures, this role requires creativity and solid problem-solving skills in order to deliver the required level of service.
- Provide superior customer service support to end users on a variety of issues, mostly related to an AS400/RPG system and SAP.
- Provide root cause analysis of technical customer issues and provide proactive application resolution.
- Strong knowledge of ERP features and solutions.
- Works and manage requests through ticketing solution, while also taking on small projects.
- Assist in new feature testing as requested.
- Track and monitor open problems to insure service level standards are met.Identify solutions to work around open issues/problems that are under investigation or pending resolution.
- Provide estimates for completion of requests, effectively communicates this to customers and sets accurate expectations for completion.
- Work with customers to define requirements and needs for requests.
- When needed, coordinates with ERP vendor development team or internal development to implement solutions and resolve issues.
- Work effectively in a team environment and with remote team members and customers.
- Participate in regular staff meetings and communicate relevant information.
- Assist with the creation, maintenance, and management of process documentation.
- Integrates quality at the source thinking.
Key Skills:
