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Support Analyst- L2 Support

Posted By
Dallas, Texas
2020-07-14 15:27:59
Job Type: Full Time only

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Hello Professional,

Hope you are doing great!

Shaik here from Talent Acquisition-Cigniti


We are looking for a Support Analyst - L2 Support at Dallas, TX. I hope you are looking for ajob change. For your reference please find the requirement given below, if youcomfortable please revert me back with your updated resume.


Position:Support Analyst- L2 Support

Location:Dallas, TX


L2 Support JD: (12)

  • Routine Administrative Activities
  • Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
  • L2 escalates the problem to L3
  • Need strong communication and documentation skills
  • Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)
  • Familiar in trouble shorting Java errors, logs
  • Business objects
  • Concepts/Experience of incident management system 



Shaik Mohammad Rafi | Talent Acquisition |Cigniti Technologies Limited

India: +91 964-205-2786 USA: 315-310-8136Email: shaik.rafi@cigniti.com

Key Skills:
Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)