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Job description:
The Office 365 Technical Specialist will support organizations in its effort to migrate into Office 365. The successful candidate will have significant knowledge of Office 365 platform, services, and associated configurations. The Office 365 Technical Specialist will provide consultation and hands-on implementation support to Office 365 migrations. The Office 365 Technical Specialist will support the Project Manager in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
Duties & Responsibilities
Monitor support call queue for new M365 support calls and respond accordingly
Provide tier 2 support in the operation and management of M365 on Windows 7/10 PCs
Troubleshooting, managing, and resolving customer issues and escalations
Providing issue coordination and resolution management
Provide world-class customer experience with every interaction
Develop, foster and maintain highly effective customer interaction
Ensure accurate and timely resolution of all assigned issues
Notice trends and report reoccurring problems
Thorough understanding of Office 365 Suite and environment including capabilities, plans, service descriptions and features
Passionate about delivering the ultimate customer experience
Success at working in a team environment where a customer obsessive culture is paramount
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
Excellent written and verbal communication skills
Experience with remote desktop support
Demonstrated Execution: ability to take action and follow through
Key Skills:
Sr. Office 365 Admin
Union, NJ
2018-09-24 16:16:05
2018-09-24 16:16:05
Job Type:
Contract
Job description:
The Office 365 Technical Specialist will support organizations in its effort to migrate into Office 365. The successful candidate will have significant knowledge of Office 365 platform, services, and associated configurations. The Office 365 Technical Specialist will provide consultation and hands-on implementation support to Office 365 migrations. The Office 365 Technical Specialist will support the Project Manager in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
Duties & Responsibilities
Monitor support call queue for new M365 support calls and respond accordingly
Provide tier 2 support in the operation and management of M365 on Windows 7/10 PCs
Troubleshooting, managing, and resolving customer issues and escalations
Providing issue coordination and resolution management
Provide world-class customer experience with every interaction
Develop, foster and maintain highly effective customer interaction
Ensure accurate and timely resolution of all assigned issues
Notice trends and report reoccurring problems
Thorough understanding of Office 365 Suite and environment including capabilities, plans, service descriptions and features
Passionate about delivering the ultimate customer experience
Success at working in a team environment where a customer obsessive culture is paramount
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
Excellent written and verbal communication skills
Experience with remote desktop support
Demonstrated Execution: ability to take action and follow through
Key Skills:
