- Candidate should haveat least 2 years of experience in supporting Veeva Vault applicationspreferably VAULT QUALITYDOCS.

- Prefer candidates whoare certified in Veeva Vault Administration.

- Experience in VeevaVault RIM and lifecycle domain will be an added advantage.

- Candidate should havegood knowledge on the ITIL support process.

- Should have goodcommunication skills.

                               

Job Description:

- Provide L2/L3 supportfor Veeva Vault RIM application.

- L2 support will mainlyinclude handling the end user issues in Veeva and L3 will include Veevaadministration and configuration.

- Handle configurationchange requests on lifecycles, workflows, security settings, objects, documenttypes/subtypes etc.

- Work with the vendorfor any major issues/bugs in the application.

- Coordinate with vendorfor Veeva product releases.

- Should understand theintegrations well and work with the integrated teams for any issues.

- Since it is a 24/7project, candidate should be flexible to work in shifts

Key Skills: