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Information Technology Operations Analyst Location:Wichita, KS

Wichita, KS
2018-04-10 19:56:46
Job Type: Full Time only
Budget $: 100,000 - 200,000

Role:Information Technology Operations Analyst

Location:Wichita, KS


Primary Responsibilities :

  • Provide Production Support for company batch processes while monitoring network and systems ensuring efficiencies.
  • Evaluate and follow documented instructions of issues encountered in production.
  • Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution.
  • Production Support tasks requires candidate to work outside of normal business hours; 3rd shift Thursday - Sunday 9 p.m. to 8 a.m.
  • Analyze results, make recommendations for support process improvement, and implement changes.
  • Monitor system events, alerts, and incident reportsDocument all incidents and problems from open to closeInterface with IT team members, vendors, and management to resolve issues .
  • Conduct hardware and software problem analysis, identification, and resolutionExecute problem documentation, escalation and notification proceduresActively work on increasing skill set


Key Skills: