This position is essential in supporting internaldepartments as well as external customers, with the installation of hardware,cabling, and other duties, such as oversight of the DC facilities, whilemeeting or exceeding industry guidelines and standards. Roles andresponsibilities include but are not limited to:

The installation and integration of cabinets, PDU's andperipherals (power cables, extensions, etc.)

The installation of servers, storage devices, network gearand other hardware

Performing fiber and cable assembly and installation andtesting

 Troubleshooting hardware failures Performing hardware upgrades

 Providing remote hands for break/fix support, includingon-call service

 Participating in emergency and preventative maintenancewindows and conference (bridge) calls during outages

Prioritizing, working on and completing assigned tickets(change requests, service requests, tasks, incidents, etc.)

Performing vendor and customer escorts

Assisting with data center audits and completing allrequired documentation

Performing equipment inventories- Completing walk-through's and performing audiovisualinspections; identifying and promptly addressing any potential issues

 Identifying, completing and tracking projects,tasks and action items that are assigned, by following existing workflowprocesses and procedures based on industry standards Main Business ObjectivesTo ensure 100% uptime of the data center facilities To meet all compliancerequirement and pass all audits, including but not limited to; SSAE16, SOX,PCI, FedRAMP, FISMA, HIPAA To meet or exceed expectations and SLA's in allcustomer 
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