Desired Competencies (Technical/Behavioral Competency)

Must-Have

? Install, upgrade, support and troubleshoot XP, Windows 7 and

Microsoft Office 2007 and any other authorized desktop

applications.

? Install, upgrade, support and troubleshoot for printers, computer

hardware and any other authorized peripheral equipment.

? Customize desktop hardware to meet user specifications and site

standards

? Troubleshooting Operating system related problems.

? Troubleshooting all escalated incident from L1 support (1.0 and 1.5)

? Handling the VIP users effectively and efficiently.

? User support during OS migration. Effective in handling multiple OS

including MAC OS

? Software deployment using SCCM and manual.

? Repairing SCCM client on users machine

? Printer support including installation, uninstallation &

troubleshooting issues. Also mapping pull printer and standalone

printer as per business requirement.

? Record incident resolutions in the Help Desk tool 

? Installing business applications through SCCM console and checking

their status in System configuration manager console and SCCM

client center.

? Strong written and spoken communication

? Good understanding of ITIL framework.

Good-to- Have ? Hardware knowledge

? Vendor Interaction/Coordination

Key Skills:
SCCM