Role:O365 Exchange Engineer Location:Austin, TX SUMMARY: As an O365 Exchange Engineer (Systems Engineer) you will be involved software and hardware setup, configuration, and troubleshooting. This position will require you to evaluate the condition of hardware to determine whether it should be repaired or replaced and to interpret requests for assistance, document, and provide support towards resolution. In this role, you will strive to facilitate a positive end user experience and to solve issues within the scope of the position, escalating as needed. The scope of this position is to communicate with team members effectively, problem solving, working on projects, traveling to branch offices as needed, and other tasks as assigned. The Engineer will assist in the planning and implementation of modifications to the infrastructure. This position is expected to work with and/or lead the Technical Support team on projects and provide additional support. Additionally, this position is required to provide continual training and hands on experience for all team members. DUTIES AND RESPONSIBILITIES: Primary point of contact for all O365 exchange issues and escalations Monitor and maintain the O365 email environment for a global company Deployment/maintenance/optimization of all hardware/software/communication links Research and test new hardware/software solutions Perform basic to complex troubleshooting of all applications Monitor automated network systems, document incidents, monitor/maintain system licensing, problem resolution management, review system event logs and document areas of concern Identify areas of risk and propose solutions to mitigate those risks Administration of the following systems/software: Active Directory, Citrix, VMWare, AD/DNS/DHCP/IIS, FTP/SFTP, Exchange, SharePoint Troubleshooting network issues Group Policy creation and administration Data Backup/Restore Participate in and/or Lead IT projects; Responsible for continual training and hands-on assistance to less experienced technicians Attend department or company-sponsored trainings or meetings, as required REQUIREMENTS: Bachelor\'s degree in an Information Technology field preferred; and/or educational background with relevant coursework partnered with relevant work experience in a technical field 4-6 yearsâ?? experience in a technical customer support/service position required Demonstrated working knowledge of: Active Directory, Group Policy creation and administration, DNS configuration, Exchange account and mailbox administration, O365, O365 SharePoint, RAID technologies, Command line tools and scripting, ITIL, Firewall/VPN configuration methodologies, FTP/SFTP configuration, IIS, VMWare, Citrix Demonstrated proficiency in: TCP/IP addressing; IP Subnetting; DHCP configuration; Backup technologies and methods; Windows Server and Workstation; Active Directory account and security administration; Common Office applications & Visio Basic understanding of: SQL; Network/Server monitoring/analyzing methods; SAN technologies Full understanding of OSI model Telephony experience with MPLS/PRI/DIA/DSL Proven ability to understand, install, test, and troubleshoot integrated hardware/software systems accurately and efficiently Strong competency in network infrastructure IT certifications (preferred): A+, Network+, VCP, Microsoft MTA, CCENT, MCP, MCSA, MCSE & CCNA Formal ITIL training preferred
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