MENUJava Support Lead Analyst
2017-09-26 17:22:07
Budget $: DOE
* Resolve support tickets & incidents through in-depth functional & technical analysis as well as extensive collaboration with peers.
* Should Work with people of different skill sets in a cross-functional team, across locations
* Should be a self-starter, driven and able to take initiative and work with minimal supervision
* Critical ticket handling and coordination
* Handle Service requests resolutions
* Responsible to update DR/SOX Audit documents
* Responsible to verify applications post infrastructure changes
Willing to provide off hours support on a rotating basis. Business Coordination with JCI and handle Critical Business Events
* Effectively communicate amongst the team members that are co-located as well as with those working from offshore and mentor the junior members of the team
* Hand-hold with support team at multiple shifts
* Lead P1/P2 priority ticket Resolution
* Release Management knowledge
* SLA Monitoring and Governance, Process Improvement
Mandatory Technical Skills:
8+ years of
* Experience in Java Application Support for large scale Manufacturing Applications
* Experience in Core Java and related technologies framework like Spring
* Webservices, MQ Broker, AIX Operating system knowledge is a must
* Hands-on experience in XML,XSLT,XSD & XQueries
* Experience with Unix/Linux environments and scripting
* PL-SQL
Key Skills:
XML,XSLT,XSD & XQueries,PL-SQL,Unix/Linux
