• The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers.
• Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers.
• A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus.
• You will be measured on customer retention and customer satisfaction.
• This position reports to the Director of Customer Success.
  

Requirements:

• Minimum of 5 years of experience in a Customer Support environment required
  
• Experience in handling difficult and/or escalated situations
  
• Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  
• Working knowledge of UltiPro applications a plus
  
• Minimum of 5 years of Human Resources or Payroll experience preferred
  
• High volume contact center experience supervising an employee base working in a fast paced environment preferred
  
• Demonstrate leadership, decision-making and team building skills
  
• Demonstrate strong oral, written and verbal communication skills
  
• Communicate effectively via phone, email and in a group presentation setting
  
• Demonstrate strong presentation skills
  
• Demonstrate problem-solving and negotiation/influence skills
  
• Excellent positive customer service skills
  
• Outstanding organizational, problem solving, and communication skills,