Major Responsibilities

• Work with Operations to create and develop a Workforce Program to meet the needs of stops
• Supervise Workforce Program staff members
• Design, Implement and Manage labor model and processes
• Develop and maintain interfaces in the Workforce software
• Gather requirements from internal/external customers and provide solutions for Time and Attendance, Task

Management, and Workforce Management

• Ability to perform Root Cause Analysis and provide appropriate solutions
• Experience in development and application implementation of Workforce Management Software
• Ability to diagnose and troubleshoot technical issues
• Ability to test and validate any changes, enhancements, or technical issues
• Partner with HR, IT, Finance, and Operations for the development and maintenance of business solutions Other duties as assigned

Education And Experience

Education:

• HS Diploma or equivalent required
• Bachelors Degree in Business, Computer Science or equivalent experience and/or certification

Experience:

• 5+ years labor modeling experience
• 5+ years business analysis experience
• Experience using Reflexis or other labor modeling software
• Retail experience preferred
• High proficiency in modeling and manipulating data, forecasting and variance reporting.

Skills And Physical DemandsSkills:

Hard Skills:

• Strong knowledge of labor modeling and labor modeling software.
• Working knowledge of Reflexis a plus.

Soft Skills:

• Excellent written and oral communication skills; excellent listening and interpersonal skills;
• Ability to communicate ideas in both technical and business terms to all levels of management;
• Highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Strong customer service orientation; experience working in a team-oriented, collaborative environment
• Typical Physical Demands:Requires prolonged sitting, some bending and stooping.
• Occasional lifting up to 25 pounds.Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.
  

Key Skills: