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ServiceNow Administrator LOCATION : Philadelphia, PA Dur :6m Rate :Open
2016-12-16 08:49:43
Job Type:
Full Time only
Budget $:
Open
Job Description LOCATION : Philadelphia, PA
Dur :6m
Rate :Open
- Our Client is currently searching for a ServiceNow Administrator for a long-term contract opportunity in Malvern, PA.
- Position OverviewTo provide senior level Tier 3 technical support for complex projects and to ensure reliable operation of the production environment.
- To monitor, troubleshoot, and install software/tools operating on one or more systems.
- To plan and coordinate enterprise-wide IT infrastructure projects. To develop technical standards and documentation.
Duties and Responsibilities - Provides senior level Tier 3 technical infrastructure support services for issues elevated from the Support Center and other Technical Services groups.
- Ensures reliable operation of production.
- Diagnoses and troubleshoots availability interruptions and other production issues.
- Plans and coordinates enterprise-wide infrastructure projects with other IT and client teams.
- Communicates with teams to keep them apprised of status and issues.
- Contacts vendors to resolve technical issues.
- Tests, installs, and migrates software, patches, upgrades, applications, and/or hardware.
- Develops technical standards. Tests and evaluates IT vendor products.
- Writes documentation, including project plans, installation procedures, and troubleshooting tips.
- Creates diagrams, including technical topology.
- Maintains, monitors, and tunes Production system and applications performance.
- Debugs source code and performance problems and/or provides debugging assistance to developers.
- Identifies opportunities to improve system and applications performance (e.g., automating manual system tasks).
- Trains and mentors staff. Resolves complex issues elevated from staff with less experience.
- Adds, updates, and closes IT Problem Management database records.
- Researches and resolves complex issues, and reviews related technology records to mitigate impact on assigned system.
- Reviews numerous IT knowledge repositories to update technical knowledge.
- Learns and understands client area business functions and requirements.
- Has the ability to determine the appropriate technical tool to address the client's business needs.
- Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security and VSA requirements.
- Participates in special projects and performs other duties as assigned.
Qualifications- Undergraduate degree in a related field or the equivalent combination of training and experience.
- Five years\' experience in technical specialty, including one to two years\' hardware/software configuration and troubleshooting experience.
- Strong analytical and problem solving skills.
- Strong written and oral communication skills.
- Advanced knowledge of the following product support practices and concepts: full project delivery life cycle, IT service level agreements, performance monitoring, tuning, and debugging (e.g., GTF traces, and region and transaction dumps), software and peripheral installation, network protocols (e.g., TCP/IP and ACCP), process/product testing and verification, software and/or hardware setup and configuration , computer networking, technical standards and deliverables, system log files, tasks, account management, and commands.
- Advanced knowledge of one or more IT platforms and products: See additional information for the specific requirements for this posting.
- Certification - Holds the appropriate technical specialty certificate or has the ability to attain within 12 months of hire date: See additional information for the specific requirements for this posting.
Key Skills: