Role:Director of eCommerce Location:New York City,NY Responsibilities: Own and drive the eCommerce business and overall customer-experience strategy Own and manage the eCommerce P&L, including creating and delivering sales plans and goals in partnership with the planning and buying teams, and managing all department operating expenses Manage the team responsible for daily ecommerce operations including online merchandising, product life cycle, product images, product descriptions, promotion and content execution, fulfillment, customer service and technology (Demandware experience a plus) Partner with the Director of Marketing to develop and execute the online marketing strategy for overall e-commerce business goals Develop content strategy and promotional calendar with creative and planning partners thatâ??s fully integrated and consistent with the brand business strategy. Establish and determine key objectives for site development & ongoing improvements; work with internal and external partners to ensure effective execution. Establish and determine objectives and KPIs for key customer experience components, including fulfillment and customer service; work with internal and external partners to ensure effective execution. Partner with appropriate leaders to create a multi-channel shopping experience and leverage content creation and experience across all channels of distribution. Monitor developing eCommerce technology trends, evaluate business opportunities, recommend and execute new initiatives. Desired Skills and Experience Qualifications: P&L, operational and marketing experience A deep understanding of retail, especially buying, planning and inventory management Experience launching/redesigning sites, including mobile Experience working within a rapidly growing eCommerce business Experience working within an eCommerce business that is over $50mm in net sales Demandware experience Experience working with 3PLs
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