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2015-11-12 09:26:27
Responsibilities
Key Skills:
Salesforce SFDC.com SME Loc: El Segundo, CA
2015-11-12 09:26:27
Job Type:
Full Time only
Budget $: 100,000 - 200,000
Budget $: 100,000 - 200,000
Responsibilities
- Provide high-quality, proactive and reactive support to clients Ability to identify and work through technical issues. Escalate and provide updates to customers affected by a critical system issues.
- Build and enhance existing relationships by troubleshooting and contacting clients. Raise product awareness by conducting adhoc training sessions.
- Help create and distribute self-service customer support resources. Liaise and work closely with the technical engineering over technical issues, product road map changes and new features.
- Liaise and work closely with client care management team to ensure top clients support needs are being serviced and relationships are maintained. Train and mentor Client Support Representatives.
- Create and author articles for the client Support site.Required Skills Prior customer support experience; 1+ years Prior experience as Salesforce admin, developer, or consultant; 1+ year Demonstrated passion for delivering and exceeding service targets Proven ability to develop and maintain relationships Ability and drive to perform in a fast-paced environment with multiple tasks, deadlines and changing priorities Collaborates effectively with cross-functional teams Ability to creatively solve problems at a moments notice Ability to adapt to a new and changing environment Excellent presentation and communication skills Ability to develop detailed product knowledge quickly Strong problem-solving and analytical skills Resourceful and creative troubleshooting skills Prior technical support experience is considered an asset BA/BS degree strongly preferred
Key Skills:
