Key Responsibilities * Support the global deployment of SAP within the corporation * Define and implement required policies and procedures and standards to set up and maintain a global SAP landscape * Support the implementation of SAP job-roles and GRC policies * Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates * Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams * Provide input to long-term IT strategy necessary to achieve organizational objectives * Perform thorough analysis to identify all potential impacts for change requests * Train and transfer knowledge to other team members, users and stakeholders as required * Knowledge transfer to Production Support at conclusion on enhancement delivery Client Management * Ensure customer expectations have been met through delivery and ongoing execution of services * Gather and analyze business requests to determine how best to create successful resolution for new requests and issues * Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery * Prepare business case for BT investments * Follow governance processes that facilitate business prioritization and align with BT * Facilitate technology initiatives which directly impact clients portfolio * Align BT services with current and future needs of the business and its customers while improving quality of services delivered Ongoing Systems & Service Delivery and Process Improvement * Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction * Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools * Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs * Provide support for global and regional systems and services * Work to ensure audit, SOX and other compliance requirements * Steward the development and implementation of process capabilities (process, tools and roles) & metrics * Identify and initiate process improvements (continuous improvement) * Monitor process compliance and performance metrics * Execute key operational process activities Manage resources: * Contract FTEs * Other less experienced employees and team members of the SAP COE. Requirements Education: * Bachelor Degree or equivalent experience in Technical, System Administration, IT Infrastructure Managements or Business field * MS or MBA preferred Experience: * 5-9 years of Enterprise SAP Security Administration and experience with multiple full life cycle implementations * Experience with ABAP/BI security is a must and JAVA based security is preferred. * Experience with GRC solutions is a must. * Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations * Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment * Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment * Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing * Demonstrated ability to interact comfortably with all levels of management and staff * Demonstrated ability to lead teams * Strategic Application of Information Systems and business analysis * Experience in life sciences / pharmaceuticals industry preferredTechnical/Functional Competencies: * Extensive experience with security administration of SAP systems * Security Administration of Netweaver business suite components ECC 6.0, SCM7.0, BI 7.0, BO, MDG, Enterprise Portals, HANA and Non SAP systems. * Experience leading change by implementing enterprise-wide business planning and processing applications * Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements * Systems Architecture * Project management and systems integration * Management and Operations * Emerging Technology Monitoring