Job Duties and Responsibilities: 

• Serve as configuration design specialist to support Client’s implementation of SAP.  Primary area of responsibility is SAP Payroll. 
• Act as primary customer support contact for customers and liaison with Information Technology Services Division in assigned functional areas.
• Consult with managers, business process owners, subject matter experts, system super users, and end users concerning business needs and solutions. 
• Benchmark industry, suppliers, association, and other agencies concerning best practices.  Advise organizational leaders regarding change management practices.
• Create business process documents, flow charts, and decision-making documents.  Understand and document user requirements. 
• Develop and propose solutions, including system configurations, to meet business process needs and requirements.  Proposals include writing business cases, identifying requirements, completing gap analyses, researching technical and functional solutions, and converting customer requirements into technical specifications.
• Document and test system configurations, enhancements, and customizations.
• Identify and initiate process efficiencies to improve existing business processes.
• Monitor and apply regulatory and legal changes that affect business processes and system functionality.
• Provide expertise on system configuration and functionality for upgrades, maintenance, and enhancements.
• Initiate and lead design and testing of reports, interfaces, forms, and conversions.  Perform validation and reconciliation of data conversions.
• Design/recommend reports and write data queries.  Analyze reports and identify specifications.
• Utilize business intelligence tools to define, develop, and maintain data reports, dashboards, charts, etc.
• Prepare, coordinate, and lead system demonstrations. 
• Audit and assess validity of data in the Client business systems.  Recommend system and business process changes to maintain or to increase data integrity.