Business Analyst – Digital Experiences

We are seeking an experienced Business Analyst – Digital Experiences to support and enhance digital platforms, including eCommerce websites, customer portals, corporate websites, and mobile applications. The ideal candidate will have 10–15 years of experience as a Business Analyst or Product Analyst, with strong experience in digital products and Agile delivery environments.

Key Responsibilities

• Gather, analyze, and document business and functional requirements for digital platforms.

• Create detailed user stories, acceptance criteria, use cases, user journeys, and process flows.

• Work closely with product owners, UX/UI teams, developers, QA teams, and business stakeholders.

• Translate business requirements into clear and actionable requirements for technical teams.

• Support Agile/Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.

• Analyze customer journeys and identify opportunities to improve digital experiences.

• Support UAT, A/B testing, usability testing, and release validation.

• Collaborate on digital analytics and use data to support product and customer-experience improvements.

• Work with APIs, web technologies, mobile applications, and digital integrations.

• Create and maintain documentation using tools such as Jira, Confluence, Azure DevOps, and Lucidchart.

Required Skills & Experience

• 10–15 years of experience as a Business Analyst / Product Analyst.

• Strong experience working with digital platforms, including eCommerce, customer portals, websites, and mobile applications.

• Hands-on experience with eCommerce platforms, preferably SAP Commerce Cloud and/or Liferay.

• Experience with CMS/DAM platforms.

• Experience with web analytics tools such as Google Analytics or Adobe Analytics.

• Strong understanding of:

  • APIs and web technologies

  • Mobile applications

  • Digital analytics

  • UX and customer experience

  • Customer journey optimization

  • UAT and A/B testing

• Strong experience with Agile/Scrum methodologies.

• Proficiency with Jira, Confluence, Azure DevOps, and Lucidchart.

• Excellent communication, documentation, analytical, and stakeholder-management skills.

Work Arrangement

• Location: Remote

• Travel: Travel to the customer location may be required, maximum once per month.

• Duration: 06+ Months, Contract-to-Hire

• Visa: GC or USC only