Qualifications:

• 10+ years experience required
• Oracle JDE World - Product Configuration (Functional) - SCM - Sales Order Management
• JDE WorldSoft A7.3 or onwards versions -(Mandatory)
• JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory)
• JDE Functional: WMS, SnD, Finance - (advantages)
• AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory)
• Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow
• Good-to-Have JDE product, WMS or PKMS - experience

Roles & Responsibilities:

SN Responsibility of / Expectations from the Role

• Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
• Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
• Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
• Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
• Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
• Maintain and execute operational runbooks, escalation paths, and first hour checklists.
• Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
• Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).

JDE Production Support — Technical Skills

• Strong hands on with IBM i (AS/400) operations and tooling.
• Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400.
• Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations.
• Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations).
• Comfortable reading logs, job spool files, and system messages to isolate faults quickly.

Process & Governance

• Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate.
• Document RCA, resolution steps, KB articles, and keep SOPs up to date.
• Contribute to alert tuning and thresholds to reduce noise and improve MTTR.
• Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.