Role Overview

We are seeking a highly organized and forward-thinking Program Manager to lead initiatives at the intersection of Artificial Intelligence (AI) and Content Management Systems (CMS). This role will drive the planning, execution, and optimization of AI-powered content platforms, ensuring scalable, efficient, and high-quality digital experiences.

Key Responsibilities

• Lead end-to-end program management for AI-driven CMS initiatives, from strategy through execution and delivery
• Collaborate with cross-functional teams including engineering, data science, product, and content operations
• Define program scope, goals, timelines, and success metrics aligned with business objectives
• Oversee integration of AI technologies such as NLP, content automation, personalization, and recommendation engines into CMS platforms
• Manage CMS implementation, upgrades, and optimization (e.g., headless CMS, enterprise CMS platforms)
• Ensure data governance, content quality, and compliance standards are maintained
• Identify risks, dependencies, and bottlenecks; proactively implement mitigation strategies
• Track program performance and provide regular status updates to stakeholders and leadership
• Drive continuous improvement using analytics, user feedback, and AI insights
• Manage vendor relationships and third-party tools where applicable

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 5+ years of experience in program or project management, preferably in digital platforms or AI initiatives
• Strong understanding of AI/ML concepts (e.g., NLP, machine learning workflows, automation)
• Hands-on experience with CMS platforms (e.g., headless CMS, enterprise CMS solutions)
• Proven ability to manage complex, cross-functional programs
• Excellent communication, stakeholder management, and leadership skills
• Experience with Agile, Scrum, or other project management methodologies

Preferred Qualifications

• Master’s degree or relevant certifications (e.g., PMP, Agile, AI/ML certifications)
• Experience working with data pipelines, APIs, and cloud platforms (AWS, Azure, or GCP)
• Familiarity with content personalization, SEO, and digital experience platforms
• Exposure to generative AI tools and content automation workflows