Salesforce CPQ & CLM
San Francisco, CA (On-Site)
Job Description:
Job Title: Salesforce CPQ & CLM
Location: San Francisco, CA (Onsite Role)
Duration: 6+Months
Job Description:
GenX CPQ Support (L1, L2)
GenX CPQ L1 Support involves basic troubleshooting for quote-to-cash processes, including product bundle issues, pricing, and quote template errors.
L1 support handles user access, basic configuration, and error identification.
Note that Salesforce CPQ has entered "End of Sale," meaning support focuses on maintaining existing implementations rather than new development.
Issue Identification & Resolution: Basic troubleshooting of error messages during quote generation or product configuration.
Product Bundles & Pricing: Assisting users with product options, product features, and configuration attributes.
System Configuration: Managing user permissions and navigating the CPQ menu to authorize access.
Contracting & Renewal: Troubleshooting issues related to contract activation and auto-renewals.
Ticket Management: Resolving user queries and escalating complex issues (pricing rules, Apex, API) to L2/L3 support.
Skills: Digital: Salesforce CPQ & CLM
Experience Required: 6-8
Key Skills:
- Salesforce CPQ & CLM