ServiceNow Developer Location: Libertyville IL Visa : GC and USC only Work Mode : 3 days onsite CTH position. Responsibilities ITSM • Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management • Design and configure service catalog items for infrastructure services • Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms • Integrate ServiceNow with monitoring, alerting, and external ticketing tools • Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. • Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements. • Configure and maintain infrastructure knowledge articles and runbooks • Create operational and SLA compliance reports and dashboards • Support UAT, go-live, hyper care, and stabilization activities ITOM • Implement and manage Discovery for on-prem and cloud infrastructure • Configure CMDB classes, relationships, and data models aligned to infrastructure • Perform CMDB health checks (completeness, correctness, compliance) • Configure event ingestion, alert correlation, and noise reduction • Enable service maps for critical infrastructure and business services • Integrate monitoring tools for event and performance visibility • Build ITOM dashboards and operational performance reports ITAM • Configure Hardware and Software Asset Management modules • Define and automate asset lifecycle workflows (procure to retire) • Support asset imports, normalization, and data quality • Align assets with CIs and ensure reconciliation accuracy • Implement license compliance, usage tracking, and optimization • Configure audit, reconciliation, and governance processes • Generate asset, license, and compliance reports joshua@innoverglobalinc.com